Your Order




Placing an Order

You can either create an account or proceed using our guest checkout.

Creating an account provides you with the ability to:

  • Keep track of current orders and view previous purchases
  • Request a return directly through your account; no phone calls or e-mail requests necessary
  • Modify an order even after it was placed
  • Conveniently place orders; all billing and shipping information is saved
  • Sign up for the Homign newsletter in order to stay abreast of new arrivals, enjoy our top-tier editorial content, and get a heads up on upcoming sales

Order Confirmation

Once your order has been placed an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details.

If you’ve received your order confirmation and have any concerns, please contact us and we will be happy to help you make modifications.

Please note: for exclusive releases, we reserve the right to limit quantities per order and/or customer.

Order Processing

Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out.

Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). 

Modifying or Cancelling Your Order

Modifying or cancelling an order is always possible so long as it has not yet been packed or shipped.

To modify or cancel your order:

  • Log in to your Homign account
  • Click on the Order History tab on the left-hand side
  • Under Modify, select the subject of your request
  • Fill out the contact form and send us your request

Contact Customer Care if you do not have an Homign account and would like to make changes to your existing order. Our 24/7 Customer Care team will help facilitate any changes before the order enters the shipping queue.

Please note: if an order was placed using the guest check out option, you must create an Homign account to modify the order yourself. You can always contact our Customer Care team for assistance.

Checking Your Order Status

To verify an order’s status:

  • Log in to your Homign account
  • Click on the Order History tab on the left-hand side
  • Under Status, the order will be marked as either Received, In Process or Shipped

Please note: the status of your order will be updated throughout your order’s progress.

Here are the definitions of each stage:

Received: You have successfully placed an order and it will be processed soon.
In Progress: Your method of payment has been approved and your order will be packed and prepared for shipment shortly.
Shipped: We’ve packaged your order and it has been assigned a tracking number. From this point on you will be able to see your package’s progress as it makes its way to you.